Grand Hyatt’s Frances Tsai on What Sustains a 35-Year Icon
As Grand Hyatt Taipei nears its 35th anniversary, General Manager Frances Tsai reflects on a career shaped by hands-on operations, steady leadership, and a belief that lasting success comes from taking care of people first. In conversation with TOPICS, she explains how stability, team trust, and long-term stewardship continue to guide Grand Hyatt Taipei into its next chapter.